Privacy policy
Last updated: April 19, 2024
This Privacy Policy describes how Vandal Gummy Bears ("Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from vandalgummybears.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
-
Basic contact details including your name, address, phone number, email
-
Order information including your name, billing address, shipping address, payment confirmation, email address, phone number
-
Account information including your username, password, security questions
-
Shopping information including the items you view, put in your cart, or add to your wishlist
-
Customer support information including the information you choose to include in communications with us
Some features of the Services may require you to provide certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing certain features.
Information We Collect through Cookies
We automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other data regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who collect information on our behalf, such as:
-
Companies who support our Site and Services, such as Shopify
-
Payment processors who collect payment information (e.g., bank account, credit or debit card information, billing address) to fulfill your orders
-
Online tracking partners (e.g., pixels, web beacons, cookies)
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or for their policies and practices. For more information, see the "Third Party Websites and Links" section below.
How We Use Your Personal Information
-
Providing Products and Services: To fulfill orders, process payments, send notifications about your account, purchases, returns, and exchanges, and manage your account.
-
Marketing and Advertising: To send promotional emails, text messages, or postal mail and to tailor advertisements.
-
Security and Fraud Prevention: To detect, investigate, or take action regarding potential fraud, illegal activities, or security incidents.
-
Communicating with You: To respond to inquiries, requests for support, and to improve our Services.
Cookies
Like many websites, we use Cookies on our Site. For details about the Cookies used to power our store with Shopify, please visit https://www.shopify.com/legal/cookies.
We use Cookies to:
-
Power and improve our Site and Services
-
Remember your actions and preferences
-
Run analytics to better understand user interaction
-
Tailor services, products, and advertising
Most browsers accept Cookies automatically, but you can adjust your browser settings to remove or reject Cookies. Blocking Cookies may affect your user experience.
SMS Marketing and Cart Abandonment
We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us. Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners, for the purpose of enabling and operating our text messaging program.
Our website uses cookies to track items you place into your shopping cart, including when you abandon your checkout. This information is used to send cart reminder messages via SMS.
How We Disclose Personal Information
We may disclose your personal information to third parties for legitimate purposes, including:
-
Vendors and service providers who assist in operating our business (e.g., IT services, fulfillment, payment processing, customer support, analytics)
-
Business and marketing partners
-
Affiliates within our corporate group
-
Legal authorities, when required by law or to protect rights
-
In connection with a business transaction (e.g., merger, acquisition)
Categories of Information Disclosed:
-
Identifiers (e.g., name, email, address)
-
Commercial information (e.g., order history, shopping behavior)
-
Internet or network activity (e.g., Usage Data)
We do not use or disclose sensitive personal information for purposes of inferring characteristics about you.
User-Generated Content
Our Services may allow you to submit product reviews or other user-generated content. Content you share publicly may be accessed, used, or shared by others. We are not responsible for the privacy or security of any information you post publicly.
Third Party Websites and Links
Our Site may link to websites operated by third parties. We are not responsible for the privacy or security practices of such third parties. Please review their policies before submitting information to them.
Children’s Data
Our Services are not intended for children. We do not knowingly collect personal information from children. If you believe your child has provided personal information, please contact us for deletion.
We do not knowingly “share” or “sell” personal information of individuals under 16 years of age.
Security and Retention of Your Information
We implement security measures to protect your personal information. However, no method of transmission or storage is 100% secure.
We retain your information as long as needed to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
-
Access/Know: Request access to your personal information.
-
Delete: Request deletion of your information.
-
Correct: Request correction of inaccurate information.
-
Portability: Request a copy of your information in a portable format.
-
Limit Use of Sensitive Info: Direct us to limit use/disclosure of sensitive information.
-
Restrict Processing: Ask us to restrict processing of your data.
-
Withdraw Consent: Withdraw any consent previously given.
-
Appeal: Appeal our response to your requests.
-
Manage Communications: Opt-out of promotional communications (while still receiving necessary transactional messages).
You can exercise these rights by contacting us using the details below. We may need to verify your identity before processing your request.
We will not discriminate against you for exercising any of your rights.
Complaints
If you have a complaint about how we handle your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.
International Users
We may transfer, store, and process your personal information outside your country, including in the United States. If we transfer your data from Europe, we will use recognized legal mechanisms like Standard Contractual Clauses.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise your rights, please contact us at: